Refund & Returns Policy | Keepsakes of Triumph
At Keepsakes of Triumph, we are committed to delivering handcrafted sculptures of the highest quality, designed to capture and preserve your most iconic moments. Your satisfaction is our priority, and we strive to ensure every piece meets the standards of excellence we promise. Below, we’ve outlined our refund and returns policy for your reference.
Why Refunds Aren’t Available for Custom Orders
Our sculptures are fully customized and made-to-order, crafted to reflect the unique story of each customer. Because of this personalization:
- These pieces cannot be resold or repurposed.
- Ensuring the integrity and exclusivity of every sculpture is a top priority.
This policy guarantees that each Keepsakes of Triumph creation remains one-of-a-kind, just like your journey.
What Happens If There’s an Issue with Your Sculpture?
If you receive a sculpture that is defective or damaged, please notify us within 14 days of receiving your order. Here’s how we’ll assist you:
- Review the Concern: Once you contact us, we’ll assess the issue and provide a resolution within 2 business days.
- Available Resolutions: Depending on the defect or issue, we may offer a repair, replacement, or other suitable solutions.
How to Report an Issue
To request assistance, follow these steps:
- Contact Us: Send an email to keepsakesoftriumph@gmail.com or call us at +1-520-481-6547.
- Provide Details: Include your order information, a description of the issue, and clear photos of the product.
- Next Steps: Our team will work swiftly to ensure a satisfactory resolution.
Damaged in Transit? Here’s What to Do
If your sculpture is damaged during shipping, we ask that you:
- Retain the original packaging.
- Contact us immediately to file a claim with the shipping carrier.
- Provide photos of the damage for faster processing.
We will coordinate with the shipping carrier and ensure you receive a repaired or replacement sculpture as quickly as possible.
Why Choose Keepsakes of Triumph?
Premium Craftsmanship: Each sculpture is meticulously handcrafted to reflect your legacy with precision and detail. Dedicated Support: We’re here to ensure your experience is seamless, from ordering to delivery. Unique Personalization: Every piece tells your story, making it truly one-of-a-kind.
Frequently Asked Questions
Q: Why can’t I get a refund for my order?
A: Our sculptures are custom-made and personalized specifically for you, making them unique and non-resellable. This ensures the exclusivity of each piece.
Q: What happens if I find a defect in my sculpture?
A: Contact us within 14 days of receiving your order. We’ll assess the issue and offer a repair, replacement, or other suitable solutions.
Q: How long does it take to resolve an issue?
A: Our team will review your case and provide a resolution within 2 business days of your report.